Ellis Brigham Reviews
(Rated by 1764 users)
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Payment Methods
- Credit/Debit Cards
- PayPal
- Klarna
Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
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Overall Rating
4.0
Base on 7 Reviews
Ratings by Feature
Ratings by Feature
- Price & Quality4.0
- Return Policy4.8
- Customer Service4.7
- Shipping & Delivery4.5
Recent Customer Reviews (7)
Craig Thompson
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Christina Kuefer
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Sara Argueta
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Didier Cadieux
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Maya Sunners
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Imogen Dickinson
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Ralf Schaefer
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Payment Methods
Accepted Payment Options:
Prices for items on Ellis-brigham.com vary widely depending on the type of clothing and promotions available. Typical price ranges include:
Credit/Debit Cards
PayPal
Klarna
Payment Process
- Payments can be made online during the checkout process.
- For Ellis Brigham credit card payments, options include online payments, mail, or phone calls, but in-store payments are not accepted.
Refund Information
Refunds for returns will be processed back to the original payment method used during the purchase.
Ellis Brigham Pros & Cons
Pros
1
Product Range: The website stocks inspiring brands and trailblazing products that enhance the time spent in the mountains.
2
Expertise: The site is known for its skilled boot fitters and knowledgeable staff who bring the spirit of the mountains to the high street.
3
Services: They offer services like backpack fitting and walking boot fitting, ensuring customers find the perfect fit.
4
Buying Guides: The website provides comprehensive buying guides and product reviews to help customers make informed decisions.
5
Events and Blogs: They host events and publish blogs on various topics, providing valuable insights and experiences to the customers.
6
Heritage: The brand has a rich heritage dating back to 1933, and it's still proudly family-owned.
7
Extensive Product Range: Ellis Brigham offers a wide range of outdoor brands and product lines, including ski clothing and equipment.
8
Expert Staff: The staff are knowledgeable and passionate about the outdoors, with many being experienced skiers, snowboarders, and other outdoor enthusiasts.
9
SUREfit Guarantee: The SUREfit programme ensures that staff have the skills and knowledge to help customers find the best products for their needs.
10
Eco-Friendly Practices: The company emphasizes eco-friendly packaging and has initiatives to reduce environmental impact.
11
Charitable Partnerships: Ellis Brigham supports various charities to ensure better access to the outdoors for those who wouldn't otherwise have it.
CONS
1
Customer Service Issues: Several reviews mention poor customer service, including rude and unhelpful staff, and difficulties with returns and refunds.
2
Quality Control Issues: There have been reports of substandard products, including items that have been worn before despite tags still attached.
3
Ordering and Delivery Issues: Some customers have experienced delays in receiving orders, with items being out of stock despite being listed as in stock at the time of ordering.
4
Limited Availability: Some stores may not carry the full range of products, so it's recommended to call ahead to confirm availability.
Ellis Brigham Features and Benefits
Features
Product Range
The website stocks inspiring brands and trailblazing products that enhance the time spent in the mountains.
Expertise
The site is known for its skilled boot fitters and knowledgeable staff who bring the spirit of the mountains to the high street.
Services
They offer services like backpack fitting and walking boot fitting, ensuring customers find the perfect fit.
Buying Guides
The website provides comprehensive buying guides and product reviews to help customers make informed decisions.
Events and Blogs
They host events and publish blogs on various topics, providing valuable insights and experiences to the customers.
Heritage
The brand has a rich heritage dating back to 1933, and it's still proudly family-owned.
Extensive Product Range
Offers a wide range of outdoor brands and product lines, including ski clothing and equipment.
Expert Staff
The staff are knowledgeable and passionate about the outdoors, with many being experienced skiers, snowboarders, and other outdoor enthusiasts.
SUREfit Guarantee
The SUREfit programme ensures that staff have the skills and knowledge to help customers find the best products for their needs.
Eco-Friendly Practices
The company emphasizes eco-friendly packaging and has initiatives to reduce environmental impact.
Charitable Partnerships
Supports various charities to ensure better access to the outdoors for those who wouldn't otherwise have it.
21-Day Return Policy
Allows customers to return items within 21 days of receipt, provided they are in a new and unused condition with all original packaging enclosed and all labels attached.
Free In-Store Returns
Returns can be made via post or for free in-store.
Free Economy Delivery
Free delivery is available for all orders sent with economy delivery; spend over £80 for FREE delivery to standard UK addresses.
Express Delivery
Order by 1pm (GMT) Monday-Friday for same day dispatch; always free.